Customer Support Representative
As a Customer Support Representative here at Labster, you will be responsible for delivering amazing support to the students and teachers that use Labster to enhance their learning around the world everyday! You will answer live chats, internal queries and work on amazing projects to deliver a top notch experience for our customers.
What you’ll be doing
Answer live chat queries on Intercom, the awesome chat tool we use
Cover a critical shift that includes weekends from 10 AM EST to 7 PM EST Thursday through Monday
支持我们的团队成员内部松弛
Work on projects to improve our Support team
Create and update knowledge articles
Act as a trusted adviser, advocating client needs back to Labster’s internal product, engineering, and marketing teams
If you’ve got these skills, we’d love to hear from you
Native or Fluent level of Spanish
Technical acumen and aptitude
Willingness to continuously learn in an ever-changing environment
Burning passion for helping people, making them happy and turning them into Labster promoters
Previous SaaS experience with tech support & customer support is a plus
Experience with Intercom or similar chatbot tool preferred
Previous experience in Education, EdTech space is a plus, but not required. An interest in the industry and our mission is a must!
Why Labster.
We are Labster. Creators of virtual science lab software that makes learning engaging, effective and accessible, to as many students as possible. We exist to empower the next generation of scientists to change the world. It’s our mission to support 100 million science learners globally by 2025.
In the same way our technology empowers students, we thrive on an autonomous and innovative culture based on Holacracy, and ensuring that your work fits into your lifestyle.
我们鼓励个人表达,大胆challenge how it’s always been done, and foster learning, creativity and growth. How you work is in your control, balanced by the comfort of access to like-minded, inspiring people, when you need it.
What’s in it for you?
- Be a part of making science accessible and engaging to the world’s future scientists
- Embrace the autonomy of Holacracy, and work that fits into your lifestyle
- Fair and attractive salaries
- Work with flexibility
- Unlimited paid vacation (which we encourage you to actually take!)
- Learning budget & freedom to decide what you learn!
- Company-wide equity program
- Opportunities to travel and meet your colleagues from around the world! (Covid permitting)
- Department
- Customer Success
- Locations
- Labster, Valencia
- Remote status
- Fully Remote
Labster, Valencia
Workplace & Culture
With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international environment. We value and protect engagement and empowerment as we believe that the best results are created by engaged and inspired team members.
Labster is a Holacracy company where authority and decision-making are distributed throughout self-organizing teams. Don't misunderstand though - Labster offers great and healthy leadership; just with far less top-down management.
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Labster's vision is toempower the next generation of scientists to change the world!
We do so by developing fully interactive advanced lab simulations based on mathematical algorithms that support open-ended investigations. These are combined with gamification elements such as an immersive 3D universe, storytelling and a scoring system which stimulates students’ natural curiosity and highlights the connection between science and the real world.
Our main partners are HigherEd institutions and High Schools but we also support companies with their internal and external corporate training.
Labster is proud to be an equal opportunity employer.
Already working at Labster?
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